Your privacy matters deeply to us. This website does not directly collect personal information. All appointment scheduling and patient intake is handled through our secure clinical platform, Optimantra, which maintains its own privacy policy. We do not sell your information — ever.
1. Who We Are
Bettis Wellness Clinic is a concierge hormone health practice operated by Sarah Bettis, AGACNP-BC. This Privacy Policy describes how we handle information in connection with this website. Information collected in the course of patient care is governed separately by HIPAA and our Notice of Privacy Practices, provided at intake.
Contact: bettiswellnessclinic@gmail.com
2. Information We Collect
This website does not collect personal information directly. There are no intake forms, registration forms, or data-capturing fields on bettiswellnessclinic.com. All links to schedule a consultation or complete an intake form direct you to our clinical platform, Optimantra, which operates under its own privacy policy.
The only information this website may collect is limited to:
- Technical data — browser type, device information, and pages visited, collected automatically by our website host (Vercel) for standard operational purposes
- Direct email communication — if you choose to contact Sarah by clicking the email link on this site, that communication is handled through standard email and subject to the privacy practices of your own email provider
A Note on HIPAA
As a licensed healthcare provider, Bettis Wellness Clinic is subject to the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI) collected in the context of a provider–patient relationship. All patient data — including intake information, medical history, and clinical communications — is handled through Optimantra, a HIPAA-compliant platform. Upon becoming a patient, you will receive a separate Notice of Privacy Practices as required by HIPAA.
3. Optimantra — Our Clinical Platform
All appointment booking, patient intake forms, health questionnaires, and clinical communications are processed through Optimantra, our HIPAA-compliant charting and scheduling system. When you click any scheduling or consultation link on this website, you will be directed to Optimantra's platform.
Any personal or health information you provide through Optimantra is governed entirely by Optimantra's Privacy Policy. We encourage you to review it before submitting any information:
4. How We Use Information We Receive
Information collected through Optimantra in the course of patient care is used to:
- Schedule and conduct consultations and follow-up appointments
- Provide clinical care and manage your membership
- Communicate about your health and treatment plan
- Comply with legal and regulatory obligations applicable to healthcare providers
- Send appointment reminders and practice-related communications
We do not use patient information for advertising purposes or share it with advertisers.
5. How We Share Information
We do not sell, rent, or trade your personal information. Information received through our clinical platform may be shared only in the following limited circumstances:
- Referral providers: With your knowledge and consent, relevant health information may be shared with other healthcare providers as part of coordinating your care.
- Legal requirements: We may disclose information when required by law, court order, or to protect the safety of our patients or the public.
- Business transfer: In the unlikely event of a sale or transfer of the practice, patient information would be handled in accordance with applicable HIPAA requirements.
6. Third-Party Platforms
This website is hosted and operated using the following third-party services:
- Optimantra — HIPAA-compliant appointment scheduling and patient portal. All patient data flows through this platform. (optimantra.com)
- Vercel — website hosting (vercel.com)
We encourage you to review the privacy policies of these platforms directly.
6. Cookies and Website Analytics
Our website may use cookies or similar tracking technologies to understand how visitors use the site and to improve your experience. These may include:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — used to understand visitor behavior in aggregate (if analytics tools are enabled)
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain website features.
7. Data Security
We take the security of your information seriously. We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our patient portal and booking platform use encrypted connections (HTTPS/TLS) for all data transmission.
No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, including compliance with legal obligations. Patient health records are retained in accordance with applicable state and federal healthcare regulations, which typically require retention for a minimum of seven (7) years from the date of last service (or longer for minors).
9. Your Rights
Depending on your location, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to our legal retention obligations and HIPAA requirements for patient records
- Opt-out of marketing: Opt out of any non-clinical communications from us at any time
To exercise any of these rights, please contact us at bettiswellnessclinic@gmail.com. We will respond within a reasonable timeframe.
For rights related to your Protected Health Information as a patient, please refer to our Notice of Privacy Practices provided at intake.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your information, please contact us:
- Email: bettiswellnessclinic@gmail.com
- Practice: Bettis Wellness Clinic
This Privacy Policy was prepared for informational purposes. Because Bettis Wellness Clinic operates as a healthcare practice, it is subject to HIPAA and applicable state privacy laws. This policy should be reviewed by a licensed attorney with healthcare privacy expertise to ensure full compliance with all applicable regulations.